The protection of your personal data is very important to us. We therefore process your data exclusively in accordance with the statutory provisions (GDPR, TMG). In this privacy policy, we inform you about the most important aspects of data processing on our website.

Five Volcanoes Boutique Hotel

Musanze, Rwanda

E-Mail: info@fivevolcanoesrwanda.com

Telefon: +250 788 676 431

We collect, process, and use your personal data only with your consent or if there is a legal basis. Personal data is any information that can be used to identify you personally—such as name, email address, telephone number, IP address, etc.

Technical provision of the website

Processing inquiries via contact form or email

Optimizing our online offering (analytics & tracking)

Advertising purposes (e.g. Facebook Ads / Retargeting)

If you contact us via the form on the website or by email, the data you provide will be stored for the purpose of processing the request and for follow-up questions. We do not share this data without your consent.

Our website uses so-called cookies. These are small text files that are stored on your device using your browser. They do no harm.

We use cookies to make our offering user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser on your next visit.

If you do not wish this, you can set up your browser so that it informs you about the setting of cookies and you only allow this in individual cases.

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). Google Analytics uses cookies, which enable an analysis of the use of the website by its users.

The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, your IP address is anonymized before transmission (IP anonymization). Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services relating to website activity and internet usage.

You can prevent this by downloading and installing the browser plugin available at:

👉 https://tools.google.com/dlpage/gaoptout

Further information on data protection at Google can be found here:

👉 https://support.google.com/analytics/answer/6004245

Our website uses the visitor action pixel from Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland for conversion measurement.

This allows the behavior of site visitors to be tracked after they have clicked on a Facebook ad and been redirected to our website. This enables analysis of the effectiveness of Facebook ads for statistical and market research purposes and their future optimization.

The data collected is anonymous to us; we do not see personal data of individual users. However, the data is stored and processed by Meta. Meta may link this data to your Facebook account and use it for its own advertising purposes.

You can object to the use of the Facebook pixel at any time using the following links:

👉 https://www.facebook.com/settings?tab=ads

👉 http://www.youronlinechoices.com/de/praferenzmanagement/

You have the following rights with regard to your data:

- Access to your stored data

- Rectification of inaccurate data

- Erasure of your data (if there is no legal obligation to retain it)

- Restriction of processing

- Data portability

- Withdrawal of consent

- Objection to data processing

If you believe that the processing of your data violates data protection law or your data protection rights have otherwise been violated, you can complain to the relevant supervisory authority.

We use the widespread SSL (Secure Socket Layer) procedure within the website visit in conjunction with the highest encryption level supported by your browser.