COVID-19 Policy

As we welcome you back to our hotel, we are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and associates.

According to the guidelines and measures taken by the Government of Rwanda we are applying the following measures for the re-opening of the Five Volcanoes Boutique Hotel:

  • We are only accepting up to 10 guests at the same time to avoid an overcrowding of the pool and restaurant area. Rooms and meals are only provided after advance booking through which details of all arriving guests will be registered.
  • All staff members are wearing face masks at all times when in contact to each other or when in contact with a guest.
  • Arriving guests will use hand sanitizer and wear face masks in public areas except while having their meals. The temperature will be measured and recorded for each guest with an infrared thermometer.
  • Tables at the restaurant are placed at least 2 meters apart from each other. On request meals can be served at the terrace of the room.
  • The usage of the pool is not allowed until further notice from the Ministry of Health.
  • Our rooms are cleaned with detergents and disinfectants before the arrival of a new guest.
  • Hand sanitizers are provided in rooms and public areas.
  • To reduce contacts between guests and staff we are making sure that guests are provided with enough amenities for their stay on arrival. During your stay, house keeping will only come to your room on request.

Our staff is aware of the measures put in place to reduce the spread of Covid-19. We kindly ask you to also respect these measures when you come to visit us.

We thank you for your collaboration and are wishing you a wonderful stay with us. Please don’t hesitate to contact any of our staff in case you have a question or concern.

 Five Volcanoes - Volcano Manor

 

Our Five Volcanoes Boutique Hotel in Musanze (Ruhengeri) located on the road going to Kinigi is the perfect starting point to go for different activities that the Volcanoes National Park is offering but also gives you lot of opportunities to rest and to enjoy the relaxing atmosphere of our lodge. 

8 Deluxe bedrooms (double/twin), a Family Suite, and the Volcano Manor, a restaurant, a pool, and a beautiful garden are awaiting your visit and our staff is looking forward to making your stay a pleasant one.